Client Feedback

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As part of our commitment to continual improvement, we ask our clients to feedback on the service they have received. 

 

This feedback is totally confidential, and unless you complete your contact details asking for a response, we will not know who took part.    

How satisfied were you with the overall level of service?
How easy to understand was the information/advice we gave you?
How well did we keep you up-to-date with progress?

More questions as follows (Free survey plugin has limited questions so we need to upgrade to the next version at £6/month if we want more questions, which I'll check against the cost of other survey solutions)

-How informative did you find our staff (5 pt scale)

-How well did we listen to what you had to say (5 pt scale)

-Did we treat you fairly at all times? (yes/no/don't know)

(supplementary q: if you believe you were treated unfairly due to your ethnic background/sex/religion or any other reason please tell us briefly what happened.

-Would you recommend us to someone else if they needed legal help or advice?

 (5 pt scale from certain to, to certain not to)

-Was the result of your case better, worse, or the same as we had advised you?

-Please tell us how you heard about our organisation & whether it was easy or difficult to make contact?

Thank you for completing this survey. Your responses are completely confidential. If you would like us to contact you to discuss any of the issues raised, please complete your contact details below.

 

If you don't need a response from us, please feel free to leave the below contact details blank.

Thank you very much